Returns
Once we receive your returned item and approve the refund, the refund will be processed within 3-5 business days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original packaging intact.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at info@wepihealthcare.in.
Sale Items (if applicable):
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@wepihealthcare.in and send your item to:
1/3521, Khasra Number 578, Street Number 5, Ramnagar Extn., Shahdra, Delhi, 110032.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Shipping
To return your product, mail it to:
1/3521, Khasra Number 578, Street Number 5, Ramnagar Extn., Shahdra, Delhi, 110032.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over ₹6,000, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.